From fae6dff86f896e570a9bc90477dc327df83f2a0d Mon Sep 17 00:00:00 2001 From: azhar bhat Date: Wed, 21 Jan 2026 17:17:38 +0530 Subject: [PATCH] customer service improvement --- .../controllers/orders/helpers/view/view.tpl | 6 +- .../orders/modals/_add_room_booking.tpl | 6 + .../orders/modals/_delete_room_booking.tpl | 54 ++++++++ .../orders/modals/_edit_room_tab_content.tpl | 6 + .../orders/modals/_room_reallocation.tpl | 12 ++ classes/PaymentModule.php | 6 +- controllers/admin/AdminCartsController.php | 1 + .../admin/AdminCustomerThreadsController.php | 23 +++- controllers/admin/AdminOrdersController.php | 99 ++++++++++++++- controllers/front/OrderDetailController.php | 2 +- install/data/xml/configuration.xml | 4 +- js/admin/orders.js | 120 ++++++++++++------ js/admin/reallocation.js | 1 + 13 files changed, 284 insertions(+), 56 deletions(-) create mode 100644 admin/themes/default/template/controllers/orders/modals/_delete_room_booking.tpl diff --git a/admin/themes/default/template/controllers/orders/helpers/view/view.tpl b/admin/themes/default/template/controllers/orders/helpers/view/view.tpl index c0c841758..32887116b 100644 --- a/admin/themes/default/template/controllers/orders/helpers/view/view.tpl +++ b/admin/themes/default/template/controllers/orders/helpers/view/view.tpl @@ -720,11 +720,11 @@ {$message['elastname']|escape:'html':'UTF-8'}{else}{$message['cfirstname']|escape:'html':'UTF-8'} {$message['clastname']|escape:'html':'UTF-8'} {/if},   - {dateFormat date=$message['date_add']} + {dateFormat date=$message.date_add full=1} - {if ($message['private'] == 1)} + {* {if ($message['private'] == 1)} {l s='Private'} - {/if} + {/if} *}

{if !$smarty.foreach.customerMessage.last}
{/if} diff --git a/admin/themes/default/template/controllers/orders/modals/_add_room_booking.tpl b/admin/themes/default/template/controllers/orders/modals/_add_room_booking.tpl index b9e6524cf..d63ce2421 100644 --- a/admin/themes/default/template/controllers/orders/modals/_add_room_booking.tpl +++ b/admin/themes/default/template/controllers/orders/modals/_add_room_booking.tpl @@ -128,6 +128,12 @@ {/if} +
+
+ + +
+
{if isset($invoices_collection) && sizeof($invoices_collection)} +
+
+ + +
+
+
@@ -139,6 +145,12 @@
+
+
+ + +
+
diff --git a/classes/PaymentModule.php b/classes/PaymentModule.php index dde838155..1e12404ef 100644 --- a/classes/PaymentModule.php +++ b/classes/PaymentModule.php @@ -704,11 +704,11 @@ abstract class PaymentModuleCore extends Module // Specify order id for message $old_message = Message::getMessageByCartId((int)$this->context->cart->id); - if ($old_message && !$old_message['private']) { + if ($old_message && $old_message['private']) { $update_message = new Message((int)$old_message['id_message']); $update_message->id_order = (int)$order->id; $update_message->update(); - + if (Tools::getValue('visibility')) { // Add this message in the customer thread $customer_thread = new CustomerThread(); $customer_thread->id_contact = 0; @@ -726,9 +726,9 @@ abstract class PaymentModuleCore extends Module $customer_message->id_employee = 0; $customer_message->message = $update_message->message; $customer_message->private = !Tools::getValue('visibility'); - if (!$customer_message->add()) { $this->errors[] = Tools::displayError('An error occurred while saving message'); + } } } diff --git a/controllers/admin/AdminCartsController.php b/controllers/admin/AdminCartsController.php index f76331422..f518b8638 100644 --- a/controllers/admin/AdminCartsController.php +++ b/controllers/admin/AdminCartsController.php @@ -644,6 +644,7 @@ class AdminCartsControllerCore extends AdminController $message->message = $message_content; $message->id_cart = (int)$this->context->cart->id; $message->id_customer = (int)$this->context->cart->id_customer; + $message->private = 1; $message->save(); } } elseif (Validate::isLoadedObject($message)) { diff --git a/controllers/admin/AdminCustomerThreadsController.php b/controllers/admin/AdminCustomerThreadsController.php index d56f2da21..8d41f81e8 100644 --- a/controllers/admin/AdminCustomerThreadsController.php +++ b/controllers/admin/AdminCustomerThreadsController.php @@ -90,6 +90,14 @@ class AdminCustomerThreadsControllerCore extends AdminController 'align' => 'center', 'class' => 'fixed-width-xs' ), + 'id_order' => array( + 'title' => $this->l('ID Order'), + 'filter_key' => 'a!id_order', + 'align' => 'center', + 'optional' => true, + 'callback' => 'getOrderLink', + 'visible_default' => true, + ), 'customer' => array( 'title' => $this->l('Customer'), 'filter_key' => 'customer', @@ -172,13 +180,6 @@ class AdminCustomerThreadsControllerCore extends AdminController 'type' => 'datetime', 'optional' => true, ), - 'id_order' => array( - 'title' => $this->l('ID Order'), - 'filter_key' => 'a!id_order', - 'optional' => false, - 'visible_default' => false, - 'displayed' => false, - ), ); $this->bulk_actions = array( @@ -346,6 +347,14 @@ class AdminCustomerThreadsControllerCore extends AdminController return $customer; } + public function getOrderLink($order, $tr) + { + if ($tr['id_order']) { + return ''.'#'.$order.''; + }else{ + return '--'; + } + } public function setMedia() { diff --git a/controllers/admin/AdminOrdersController.php b/controllers/admin/AdminOrdersController.php index 30026bcca..327dd6777 100644 --- a/controllers/admin/AdminOrdersController.php +++ b/controllers/admin/AdminOrdersController.php @@ -1275,6 +1275,41 @@ class AdminOrdersControllerCore extends AdminController die(Tools::jsonEncode($response)); } + public function ajaxProcessInitDeleteRoomBookingModal() + { + // set modal details + $response['hasError'] = 1; + if ($id_order = Tools::getValue('id_order') + && ($idProduct = Tools::getValue('id_product')) + && ($idOrderDetail = Tools::getValue('id_order_detail')) + && ($idRoom = Tools::getValue('id_room')) + && ($dateFrom = Tools::getValue('date_from')) + && ($dateTo = Tools::getValue('date_to')) + && ($idHtlBooking = Tools::getValue('id_htl_booking')) + && ($idHotel = Tools::getValue('id_hotel')) + ) { + $smartyVars['id_product'] = $idProduct; + $smartyVars['id_order_detail'] = $idOrderDetail; + $smartyVars['id_room'] = $idRoom; + $smartyVars['date_from'] = $dateFrom; + $smartyVars['date_to'] = $dateTo; + $smartyVars['id_htl_booking'] = $idHtlBooking; + $smartyVars['id_hotel'] = $idHotel; + $smartyVars['id_order'] = $id_order; + $this->context->smarty->assign($smartyVars); + $modal = array( + 'modal_id' => 'delete-room-booking-modal', + 'modal_class' => 'modal-md order_detail_modal', + 'modal_title' => '  '.$this->l('Delete Room'), + 'modal_content' => $this->context->smarty->fetch('controllers/orders/modals/_delete_room_booking.tpl'), + ); + $this->context->smarty->assign($modal); + $response['hasError'] = 0; + $response['modalHtml'] = $this->context->smarty->fetch('modal.tpl'); + } + die(Tools::jsonEncode($response)); + } + public function setMedia() { @@ -1558,6 +1593,17 @@ class AdminOrdersControllerCore extends AdminController if (!count($this->errors)) { // Finally, reallocate the room if ($objBookingDetail->reallocateBooking($idHtlBookingFrom, $idRoomToReallocate, $priceDiff)) { + $message = new Message(); + if ($message_content = Tools::getValue('message')) { + if (Validate::isMessage($message_content)) { + $message->message = $message_content; + $message->id_cart = (int)$this->context->cart->id; + $message->id_customer = (int)$this->context->cart->id_customer; + $message->id_order = (int)$idOrder; + $message->private = 1; + $message->save(); + } + } Tools::redirectAdmin(self::$currentIndex.'&id_order='.(int) $idOrder.'&vieworder&conf=52&token='.$this->token); } else { $this->errors[] = $this->l('Some error occured. Please try again.'); @@ -1600,6 +1646,17 @@ class AdminOrdersControllerCore extends AdminController if (!count($this->errors)) { $objBookingDetail = new HotelBookingDetail(); if ($objBookingDetail->swapBooking($idHtlBookingFrom, $idHtlBookingToSwap)) { + $message = new Message(); + if ($message_content = Tools::getValue('message')) { + if (Validate::isMessage($message_content)) { + $message->message = $message_content; + $message->id_cart = (int)$this->context->cart->id; + $message->id_customer = (int)$this->context->cart->id_customer; + $message->id_order = (int)$idOrder; + $message->private = 1; + $message->save(); + } + } Tools::redirectAdmin(self::$currentIndex.'&id_order='.(int)$idOrder.'&vieworder&conf=53&token='.$this->token); } else { $this->errors[] = $this->l('Some error occured. Please try again.'); @@ -5137,7 +5194,19 @@ class AdminOrdersControllerCore extends AdminController $order->total_discounts_tax_incl += (float)abs($cart->getOrderTotal(true, Cart::ONLY_DISCOUNTS)); // Save changes of order - $order->update(); + if($order->update()){ + $message = new Message(); + if ($message_content = Tools::getValue('message')) { + if (Validate::isMessage($message_content)) { + $message->message = $message_content; + $message->id_cart = (int)$this->context->cart->id; + $message->id_customer = (int)$this->context->cart->id_customer; + $message->id_order = (int)$order->id; + $message->private = 1; + $message->save(); + } + } + } // Update weight SUM $order_carrier = new OrderCarrier((int)$order->getIdOrderCarrier()); @@ -6197,7 +6266,19 @@ class AdminOrdersControllerCore extends AdminController $order->total_paid = Tools::ps_round($order->getOrderTotal(), _PS_PRICE_COMPUTE_PRECISION_); $order->total_paid_tax_incl = Tools::ps_round($order->getOrderTotal(), _PS_PRICE_COMPUTE_PRECISION_); $order->total_paid_tax_excl = Tools::ps_round($order->getOrderTotal(false), _PS_PRICE_COMPUTE_PRECISION_); - $order->save(); + if($order->save()){ + $message = new Message(); + if ($message_content = Tools::getValue('message')) { + if (Validate::isMessage($message_content)) { + $message->message = $message_content; + $message->id_cart = (int)$this->context->cart->id; + $message->id_customer = (int)$this->context->cart->id_customer; + $message->id_order = (int)$order->id; + $message->private = 1; + $message->save(); + } + } + } // Save order invoice if (isset($order_invoice) && $order_invoice instanceof OrderInvoice) { @@ -6636,7 +6717,19 @@ class AdminOrdersControllerCore extends AdminController $objBookingDetail->id_order ); - $objBookingDetail->delete(); + if($objBookingDetail->delete()){ + $message = new Message(); + if ($message_content = Tools::getValue('message')) { + if (Validate::isMessage($message_content)) { + $message->message = $message_content; + $message->id_cart = (int)$this->context->cart->id; + $message->id_customer = (int)$this->context->cart->id_customer; + $message->id_order = (int)$order->id; + $message->private = 1; + $message->save(); + } + } + } // delete refund request of the room if exists. OrderReturnDetail::deleteReturnDetailByIdBookingDetail($id_order, $idHotelBooking); diff --git a/controllers/front/OrderDetailController.php b/controllers/front/OrderDetailController.php index 8f50f3991..25111fbad 100644 --- a/controllers/front/OrderDetailController.php +++ b/controllers/front/OrderDetailController.php @@ -490,7 +490,7 @@ class OrderDetailControllerCore extends FrontController 'deliveryAddressFormatedValues' => $deliveryAddressFormatedValues, 'deliveryState' => (Validate::isLoadedObject($addressDelivery) && $addressDelivery->id_state) ? new State($addressDelivery->id_state) : false, 'is_guest' => false, - 'messages' => CustomerMessage::getMessagesByOrderId((int) $order->id), + 'messages' => CustomerMessage::getMessagesByOrderId((int) $order->id, false), 'CUSTOMIZE_FILE' => Product::CUSTOMIZE_FILE, 'CUSTOMIZE_TEXTFIELD' => Product::CUSTOMIZE_TEXTFIELD, 'isRecyclable' => Configuration::get('PS_RECYCLABLE_PACK'), diff --git a/install/data/xml/configuration.xml b/install/data/xml/configuration.xml index 1c754ae50..932a5c6d3 100644 --- a/install/data/xml/configuration.xml +++ b/install/data/xml/configuration.xml @@ -960,7 +960,7 @@ 1 - 1 + 0 1 @@ -969,7 +969,7 @@ 1 - 1 + 0 1 diff --git a/js/admin/orders.js b/js/admin/orders.js index 0145dfa9f..50f2a0bcd 100644 --- a/js/admin/orders.js +++ b/js/admin/orders.js @@ -744,7 +744,7 @@ function initRoomEvents() var query = 'ajax=1&token='+token+'&action=addRoomOnOrder&id_order='+id_order+'&'; // query += $('#add_product_warehouse').serialize()+'&'; - query += $('#new_room select, #new_room input').serialize(); + query += $('#new_room select, #new_room input ,#new_room textarea').serialize(); if ($('select#add_product_product_invoice').val() == 0) query += '&'+$('tr#new_invoice select, tr#new_invoice input').serialize(); @@ -854,46 +854,92 @@ function initRoomEvents() } } }); + const DeleteRoomBookingModal = { + show: (data) => { + $(".loading_overlay").show(); + $.ajax({ + type: 'POST', + url: admin_order_tab_link, + dataType: 'json', + data: { + ajax: true, + action: 'initDeleteRoomBookingModal', + ...data + }, + beforeSend: function () { + $("#page-loader").show(); + }, + success: function (result) { + if (!result.hasError && result.modalHtml) { + $('#footer').next('.bootstrap').append(result.modalHtml); + $('#delete-room-booking-modal').modal('show'); + } + }, + complete: function () { + $(".loading_overlay").hide(); + $("#page-loader").hide(); + } + }); + }, + close: function() { + $('#delete-room-booking-modal').modal('hide'); + } + }; $('.delete_room_line').unbind('click').click(function(e) { - if (!confirm(txt_confirm)) - return false; - var tr_product = $(this).closest('.product-line-row'); - var id_room = tr_product.data('id_room'); - var id_product = tr_product.data('id_product'); - var id_hotel = tr_product.data('id_hotel'); - var date_from = tr_product.data('date_from'); - var date_to = tr_product.data('date_to'); - var id_order_detail = tr_product.data('id_order_detail'); - var id_htl_booking = tr_product.data('id_htl_booking'); - //var id_order_detail = $(this).closest('.product-line-row').find('td .edit_product_id_order_detail').val(); - var query = 'ajax=1&action=deleteRoomLine&token='+token+'&id_order='+id_order+'&id_htl_booking='+id_htl_booking+'&id_room='+id_room+'&id_product='+id_product+'&id_hotel='+id_hotel+'&date_from='+date_from+'&date_to='+date_to+'&id_order_detail='+id_order_detail; - query += $(this).parent().parent().find('input, select:visible, .edit_product_id_order_detail').serialize(); - $.ajax({ - type: 'POST', - url: admin_order_tab_link, - cache: false, - dataType: 'json', - data : query, - success : function(data) - { - if (data.result) - { - tr_product.fadeOut('slow', function() { - $(this).remove(); - }); - updateAmounts(data.order); - updateInvoice(data.invoices); - updateDocuments(data.documents_html); + let tr_product = $(this).closest('.product-line-row'); + const data = { + id_room : tr_product.data('id_room'), + id_product : tr_product.data('id_product'), + id_hotel : tr_product.data('id_hotel'), + date_from : tr_product.data('date_from'), + date_to : tr_product.data('date_to'), + id_order_detail : tr_product.data('id_order_detail'), + id_htl_booking : tr_product.data('id_htl_booking'), + id_order : id_order + }; + DeleteRoomBookingModal.show(data); + }); - window.location.href = admin_order_tab_link + '&conf=1&vieworder&id_order=' + data.order.id; - } - else - jAlert(data.error); - } + $(document).on('click', '#submitRoomDelete', function(e) { + e.preventDefault(); + var remark = $('#room_remark').val().trim(); + if (remark === '') { + $('#remarkGroup').addClass('has-error'); + $('#room_remark').focus(); + return false; + } + var id_room = $('input[name="id_room"]').val(); + var id_product = $('input[name="id_product"]').val(); + var id_hotel = $('input[name="id_hotel"]').val(); + var date_from = $('input[name="date_from"]').val(); + var date_to = $('input[name="date_to"]').val(); + var id_order_detail = $('input[name="id_order_detail"]').val(); + var id_htl_booking = $('input[name="id_htl_booking"]').val(); + var id_order = $('input[name="id_order"]').val(); + var query = 'ajax=1&action=deleteRoomLine&token='+token+'&id_order='+id_order+'&id_htl_booking='+id_htl_booking+'&id_room='+id_room+'&id_product='+id_product+'&id_hotel='+id_hotel+'&date_from='+date_from+'&date_to='+date_to+'&id_order_detail='+id_order_detail; + query += '&' + $(this).parent().parent().find('input, select:visible, textarea').serialize(); + $.ajax({ + type: 'POST', + url: admin_order_tab_link, + cache: false, + dataType: 'json', + data : query, + success : function(data) + { + if (data.result) + { + updateAmounts(data.order); + updateInvoice(data.invoices); + updateDocuments(data.documents_html); + window.location.href = admin_order_tab_link + '&conf=1&vieworder&id_order=' + data.order.id; + } + else + jAlert(data.error); + } }); e.preventDefault(); - }); + }); // order-payment-modal hide and show $('#add_new_payment').on('click', function(e) { @@ -1627,7 +1673,7 @@ $(document).ready(function() { if (confirm(txt_confirm)) { let query = 'ajax=1&token='+token+'&action=editRoomOnOrder&'+ - $('#edit_product').find('input, select').serialize(); + $('#edit_product').find('input, select ,textarea').serialize(); $(".loading_overlay").show(); $.ajax({ type: 'POST', diff --git a/js/admin/reallocation.js b/js/admin/reallocation.js index 0e65cd7c7..0cdf575c6 100644 --- a/js/admin/reallocation.js +++ b/js/admin/reallocation.js @@ -104,6 +104,7 @@ const RoomReallocationModal = { } else { $(".swap_avail_rooms_container").empty().text(no_swap_rm_avail_txt).addClass('text-danger'); $("#swap_room_tab .modal-footer").hide(); + $("#swap_room_tab .room_remark").closest('.form-group').hide(); } // For Rooms Reallocation